Terms of service
Terms of Service
Welcome to the haunted halls of Furry and Frightful! 🕸️ These Terms of Service (“Terms”) govern your spooky stroll through our website and your purchase of anything from our delightfully eerie shop.
By visiting our site or placing an order, you're agreeing to these Terms — so grab your broomstick and read on. If anything here doesn’t sit right, we kindly ask you not to use our site or services.
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1. About Us
This website is operated by Furry and Frightful. Throughout these Terms, “we”, “us” and “our” refer to Furry and Frightful — purveyor of cozy horrors and squeaky delights.
Our store is hosted on Shopify Inc., who provide us with the enchanting e-commerce tools to bring our products to you.
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2. Eligibility
To shop with us, you must be the age of majority in your region (or have permission from your grown-up familiars). Use of our products or site for anything unlawful is strictly forbidden — no cursed code, no potions of destruction.
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3. Store Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. By using this site, you agree not to reproduce or exploit anything without our spooky consent.
We may update prices or discontinue items at any time. (Sometimes the ghosts take over, and we can’t help it.)
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4. Product Info & Availability
We do our best to display products and colors as accurately as a crystal ball allows — but we can’t guarantee your screen won’t play tricks. We reserve the right to limit quantities or reject orders that seem suspicious (sorry, sorcerers!).
Please see our Return Policy for info on exchanges and refunds.
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5. Account & Billing Info
We may cancel or limit orders at our discretion. If we do, we’ll try to notify you using the email or phone you gave us.
You agree to provide accurate, complete, and current info when you order from us. If your email, address, or familiar changes, please update it.
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6. Third-Party Tools & Links
We might summon third-party tools or links now and then. We aren’t responsible for what lurks on those external sites — proceed at your own risk.
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7. Comments & Submissions
Got spooky suggestions or hauntingly good ideas? If you send us content, you grant us permission to use it without restriction (but we promise not to be creepy about it).
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8. Privacy
Your privacy is sacred in our coven. For details on how we handle your info, see our [Privacy Policy](/policies/privacy-policy).
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9. Errors & Inaccuracies
Sometimes the spirits misplace a decimal or forget to update a detail. We reserve the right to correct errors or cancel orders if needed.
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10. Prohibited Uses
No evil spells allowed. That means no hacking, no stealing personal data, no offensive content, and no tampering with the magic. If you break these rules, we’ll banish your access.
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11. Disclaimers
We provide everything “as is” — no guarantees, no promises, just squeaky fun. We’re not liable for delays, errors, or damages arising from your use of the site or products.
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12. Indemnity
If you break these Terms or misuse our Services, you agree to cover any costs or claims that arise — including those involving legal teams or summoned spirits.
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13. Severability
If a piece of this contract is deemed void, the rest still stands. (Like a haunted house with one broken window — still spooky, still effective.)
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14. Termination
You can stop using our site anytime. We can also terminate your access if you break the rules. Obligations and liabilities from prior interactions still apply.
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15. Entire Agreement
These Terms (along with our policies) are the full pact between us. Nothing spooky hidden in the shadows — we promise.
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16. Governing Law
These Terms are governed by the laws of the United Kingdom. All disagreements shall be handled with a sprinkle of civility and maybe a dash of eye of newt.
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17. Changes to These Terms
We may update these Terms from time to time. Check back if you’re curious — continued use of our site means you accept any changes.
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18. Contact Us
Got a bone to pick? A ghost to report? Reach out to us:
- Email: tracy@furryandfrightful.com
- Return address: Furry and Frightful, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
- Business address: Furry and Frightful, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB.
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Thanks for creeping around with us. We’re so glad you’re part of the coven. 🕷️